Do you have questions?

We are here to answer all of your questions and to clarify any doubt We are here to answer all your questions and clarify any doubts you may have. Our goal is to provide you with professional and reliable service, so you can enjoy your travel without worries.

Frequently Asked Questions

Why book with DF Travel Agency instead of directly with Disney?

In DF Travel Agency, our team of professional travel prides itself on providing a concierge service exceptional. When you book with one of our vacation planners, you'll have a single point of contact an expert for all of your questions and communication, instead of having to call a call center general. In addition, we'll also help you with reservations-advanced dining, tours and special experiences you want to enjoy during your vacation. We take care of everything, from booking your accommodation to stay informed about new offers from the parks, and important dates, sharing tips on tours and much more.

How are our services free?

Our Disney Authorized Vacation Planners are compensated directly by Disney or Universal, making us a fee-free agency, ensuring the best price for your vacation. Trust our team of travel professionals who take pride in providing exceptional concierge service. Instead of calling a general call center, you'll have a single expert point of contact for all your questions and communications. We will also assist you with restaurant reservations, tours, and special experiences you wish to enjoy during your vacation.

What if a promotion is launched after I book my trip?
Your dedicated travel professional will monitor your booking for the latest discounts to ensure you get the best deal even after you've booked your vacation. We've been planning travel for more than 10 years and are familiar with Disney's historical promotional release dates, which helps us anticipate future promotional release dates. Our travel professionals act quickly when new promotions are launched to apply available discounts to our customers (pending eligibility).
Do you provide assistance with reservations-advanced dining?

We love to help plan and pre-book restaurant tables and other extras for our guests! Your travel consultant will be on hand to offer restaurant recommendations that provide the perfect dining experience for your trip. We are here to help you every step of the way.

I booked my trip on my own; can I still work with your services?

If you booked your trip directly with Disney within the last 30 days, we can transfer the booking to one of our travel professionals. If you booked your trip more than 30 days ago, we can offer you other options such as rebooking - contact us today, we'd love to help!

Does DF Travel Agency book travel for international visitors?

Yes, DF Travel Agency can book vacation packages for international visitors. We love our overseas clients. Unfortunately, US travel agencies cannot book packages/tickets for UK residents.

Disneyland

Do you offer restaurant recommendations in addition to reservations in advance?

Yes, we love to provide gastronomic recommendations. Our professional travel have been in that place many times and have experienced most of the choices of restaurants in Disneyland, first hand, to provide the more detailed recommendations.

Will I work with the same travel professional throughout my stay?

Yes, unless requested otherwise, you'll be able to work with the same travel expert for the entire duration of your trip, as well as on future trips. This way, your interests and preferences will be known, and we will be able to keep on offering a personalized service for you and your traveling group.

Are the prices the same as if I booked this reservation on my own?
We are an authorized Disney vacation planning agency, which allows us to book within the same system as Disneyland, providing us with real-time inventory and the same pricing options as their website. An additional benefit of booking at Disneyland when booking through DF Travel Agency is that we are among the first to know about available limited time promotions and can apply them to eligible bookings as soon as they become available, ensuring that our clients have the best opportunity to receive these limited promotions.
Do I need to book my trip through you to take advantage of your free services?
Yes, due to the policy of the provider, we can only provide you with access to our services for reservations that are made by one of our agents. If you have already booked a reservation, please contact your travel professional, who could transfer your booking to our agency to enable you to receive our free service.
Should I choose Disneyland or Walt Disney World for my family vacation?
In addition to geographic location and attraction/character preferences that may lean toward one location or another, some clients prefer Disneyland when they have a shorter trip duration (up to 3 or 4 days) and other clients prefer Walt Disney World when they have a longer duration (up to 5 or 7 days). However, your travel agent can help you plan any location for any duration and provide you with an itinerary tailored to your interests and specifications.
Can DF Travel Agency help with VIP Tours?
Your travel agent can help you book a private VIP tour during your stay, if desired, which will allow you and your travel party to experience Disney in a unique and personalized way with an official Disney VIP tour guide (cast member).
What happens if you launch a promotion after having secured my reservation?
DF Travel Agency has travel professionals who are among the first to know about promotions and are up early in the morning to secure first-come, first-served promotions for eligible customers. Even if you have already secured your reservations with DF Travel Agency, we will be able to apply eligible promotions to your existing reservation to ensure you get the best price for your vacation. In the event that your booking is not eligible for available promotions, our travel professional will be able to suggest alternative dates, resorts or room categories that fit your budget and expectations, regardless of promotional availability.
Should I stay at the on-site facilities for my Disneyland vacation?

Although there are accommodation options within and outside of the property with which our travel professionals can help you, we always recommend an experience in Disneyland inside of the property because it will provide to the guests the following:

  • Extra Magic Hours
  • Immersive in the Disney Magic
  • The possibility of sending the purchases made in the park to your hotel room
  • Classes and special programs for guests of the complex

Todventures by Disney

Will I work with the same travel professional throughout my stay?

Yes, unless requested otherwise, you'll be able to work with the same travel expert for the entire duration of your trip, as well as on future trips. This way, your interests and preferences will be known, and we will be able to keep on offering a personalized service for you and your traveling group.

Are the prices the same as if I booked this reservation on my own?

We are an authorized agency of vacation planning Disney, which enables us to book within the same system that Disneyland, which provides real-time inventory and the same options of prices to your web site.

Do I need to book my trip through you to take advantage of your free services?

Yes, due to the policy of the provider, we can only provide you with access to our services for reservations that are made by one of our agents. If you have already booked a reservation, please contact your travel professional, who could transfer your booking to our agency to enable you to receive our free service.

Do you book National Geographic Expeditions?

Yes, National Geographic Expeditions is a new offering that allows guests to experience destinations often featured in National Geographic magazines, multimedia content and more. Your travel agent can provide you with both land and sea options for your preferred destination.

How do Adventures by Disney offers work with Disney Cruise Line?

Experience an unforgettable adventure on your Disney cruise. Some Disney Cruise Line itineraries offer an enhanced Adventures by Disney experience that occurs before or after your cruise, as well as benefits that coincide with your Disney Cruise Line vacation. The Adventures by Disney Cruise package gives you a VIP experience on the ship, Adventures By Disney guides and experiences in each port. Your travel consultant can provide more details about your specific sailing.

Walt Disney World

Why should I stay on property during my Walt Disney World vacation?

We always recommend a Walt Disney World property experience because it will provide guests with the following:

  • A Disney experience-immersive with proximity to all the magic that Disney has to offer.
  • Free transportation to and from the theme parks on the monorail, coach, Disney Skyliner, ferries and walking trails
  • Early access to the reserves of the Lane Lightning and the advance bookings of restaurants
  • Extra hours in the parks only for the guests of the complex Disney to maximize its value and fun
  • Rooms of the first category (many of them with fun themes Disney) and exceptional services, such as themed pools (many with water slides), unforgettable dining experiences with characters and recreational activities at the resort.
  • Standard parking is free in the Disney theme parks, the Disney water parks and the area of Disney Springs, the parking in the complex has an additional cost).
  • Discounts for purchasing MagicBand and MagicBand+ prior to arrival
  • Access to purchase the Disney dining Plan
How far in advance can I make my reservation?

Walt Disney World is currently accepting bookings until December 31, 2024. If you're planning a vacation in 2025, please contact us and a member of our team will notify you when you have bookings available for 2024. Book your vacation in advance is often the best way to ensure the lowest price on your Disney vacation.

Can you assist me regarding Club Level rooms?

Yes, we can help you with Club level reservations, which include larger rooms, access to the resort's concierge lounge, exclusive check-in experience, turndown service, complimentary fitness center access and ongoing concierge travel services even when on property.

Can you assist me with VIP Tours?

If you wish, your travel agent can help you book a VIP tour during your stay, allowing you and your companions to enjoy Disney in a personalized and unparalleled way with an official Disney VIP tour guide (Cast Member).

Disney Cruise Line

Do travel agents DF Travel Agency have experience in cruise?

Yes, in addition to choose to make your own personal holiday in Disney Cruise Line, our travel professionals are also involved in cruise agents sponsored by the agency where we experience Disney Cruise Line, through the lens of our customers to better serve you and the needs of your group travel.

Will I be working with the same professional travel during my entire trip?

Yes, unless you request otherwise, you will be able to work with the same professional travel during the duration of your trip, as well as on future trips. In this way, their interests and preferences, we will be family and we can continue to offer a personalized service to you and your traveling group.

Are your prices the same as if I booked on my own?

We are an agency Disney Vacation Planner authoritative, which allows us to book with the same system, Disney Cruise Line, which provides us with real-time inventory and has the same pricing options that your web page. An additional benefit of the booking for Disney Cruise Line when you book through DF Travel Agency is that often their travel professional is capable of providing shipboard credit to your account stateroom to add a little bit of fairy dust extra during your navigation, as well as its free services of travel planning.

Do I have to book my trip through you to benefit from your free services?

Yes, because of the politics of suppliers, we can only offer our services to bookings made by one of our travel professionals. If you already have a booking secured, contact your travel agent, as you will be able to transfer your booking to our agency so that you can receive our services free of charge.

Will you help me choose the cabin that best suits my needs?

Our travel professionals have extensive cruise experience and many of us have even conducted ship tours. We can help you choose the best stateroom based on your budget, potential concerns, location preferences and other desires. We know the best stateroom locations based on your specific needs, group size and budget.

Can you help me book at Land and Sea Vacation?

Yes, whether you want to visit Walt Disney World or Disneyland before or after your cruise, DF Travel Agency can provide you with possible options. We'll help you navigate the process and determine the most cost-effective way to book your vacation desired!

Do you offer onboard credit?

Another advantage of booking with us is that guests will receive an onboard credit in addition to complimentary travel concierge services. The shipboard credit will be linked to your stateroom account when you board the ship and can be used to purchase additional souvenirs, spa treatments, port adventures, onboard shopping and much more. In addition to shipboard credit, we pride ourselves on offering superior service and product knowledge. We are passionate about our first-hand experience with Disney Cruise Line and our willingness to go the extra mile to provide you with exemplary planning advice.

How does Disney Cruise Line consider guests with allergies?

Disney Cruise Line has safety protocols in place that allow guests with allergies to consult with dining staff and chefs in advance to ensure that all proper precautions are taken in the preparation and handling of food to be served to guests with allergies. This allows guests to feel confident with food and beverage service and devote their attention to enjoying all that the vacation has to offer. Our experienced travel professionals will be able to guide you through the processes and the best points of contact once on board. The travel agents on our team can also make allergy notes on your reservation even before you arrive in port.

What is rotating dining?

Rotational dining is Disney Cruise Line's way of making sure that all guests enjoy each of the 3 themed main dining restaurants while on board.

Each night, your traveling party and waiters will rotate to a different restaurant for dinner. As you rotate, the same waiters, who know your preferences, will serve you each night while you enjoy the unique ambiance of each restaurant. Some of them offer immersive dining adventures and theatrical shows as part of your dining experience and are exclusive to Disney Cruise Line.

What's included in a Disney cruise?

The price of your cruise includes almost all the parts of your onboard experience, such as:

  • Your cabin together with all taxes and port charges applicable
  • Breakfast, lunch, snack and dinner
  • Drinks served at meals and in the station of drinks every boat
  • Room service, snacks and ice cream throughout the boat (even ice cream bars for Mickey!)
  • Encounters with Disney characters
  • Entertainment that includes live productions to Broadway-style in the Walt Disney Theatre, as well as classic Disney movies and premieres current in the Buena Vista Theatre.
  • Kids Club for over 3 years old (children must go to the bathroom)
  • Night life for adults and access to the gym
  • Numerous onboard activities for guests of all ages, including access to the cover of sports, sun decks, swimming pools and scheduled activities are optional throughout the day in various parts of the boat.

You can make their holiday as planned or spontaneous as you want.

Unlike other cruise lines, Disney is very upfront with pricing and does not have a lot of hidden fees. While browsing, there are some services and optional activities that do require an additional charge.

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